Initial Contact/On-site Visit

• Friendly, caring, dedicated, and helpful office staff eagerly waiting to take your call

• Prompt on-site estimating free of charge (we always keep our appointments!)

• We make color easy! Color resources provided to help

• Focused scope of work (we only do what you want and only do what we are trained to do!)

• One stop repair services – drywall repairs, stucco repairs, expert texture matching, and minor carpentry


• Questions asked to learn your expectations and to develop a detailed scope of work

• Recommended specifications, application techniques, and job sequencing plainly discussed

• Explanation of MTS’s Standard Operating Procedures (SOP) to make sure expectations are fulfilled

• Detailed typed proposals and contracts transmitted by email

• Cost effective materials are suggested based on purpose, budget, and durability expectations

Project Management

• Timely communications by email, phone, or text

• Informative updates as needed or desired (let us know how often!)

• Crew supplied with needed documentation and instructions

• Ensure colors, materials, equipment, and craftsmen are correct for each job

• Competent coordination of repairs, equipment, materials, and crew schedules

On-site Operations

• Clean jobsite with friendly, courteous, and uniformed paint crews

• Completion of work on-time in a consecutive manner (we complete what we start then move on!)

• Proper safety practices implemented to protect workers, clients, and the public

• Professional results utilizing modern equipment/application processes

• Proper procedures followed regarding daily environmental conditions (moisture, wind, cold, and heat)

Certified Completion

• Dedicated focus on customer service and job satisfaction

• Materials and workmanship guaranteed to last per written labor and materials warranty

• Warranty issues are resolved promptly and correctly, then training or retraining is implemented

• Billing upon completion. Deposit may be required – we trust you like we want you to trust us!

• Customer referrals are highly desired, and satisfaction surveys and reviews are always welcome

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