Initial Contact/On-site Visit
• Friendly, caring, dedicated, and helpful office staff eagerly waiting to take your call
• Prompt on-site estimating free of charge (we always keep our appointments!)
• We make color easy! Color resources provided to help
• Focused scope of work (we only do what you want and only do what we are trained to do!)
• One stop repair services – drywall repairs, stucco repairs, expert texture matching, and minor carpentry
Estimate/Proposal/Bidding
• Questions asked to learn your expectations and to develop a detailed scope of work
• Recommended specifications, application techniques, and job sequencing plainly discussed
• Explanation of MTS’s Standard Operating Procedures (SOP) to make sure expectations are fulfilled
• Detailed typed proposals and contracts transmitted by email
• Cost effective materials are suggested based on purpose, budget, and durability expectations
Project Management
• Timely communications by email, phone, or text
• Informative updates as needed or desired (let us know how often!)
• Crew supplied with needed documentation and instructions
• Ensure colors, materials, equipment, and craftsmen are correct for each job
• Competent coordination of repairs, equipment, materials, and crew schedules
On-site Operations
• Clean jobsite with friendly, courteous, and uniformed paint crews
• Completion of work on-time in a consecutive manner (we complete what we start then move on!)
• Proper safety practices implemented to protect workers, clients, and the public
• Professional results utilizing modern equipment/application processes
• Proper procedures followed regarding daily environmental conditions (moisture, wind, cold, and heat)
Certified Completion
• Dedicated focus on customer service and job satisfaction
• Materials and workmanship guaranteed to last per written labor and materials warranty
• Warranty issues are resolved promptly and correctly, then training or retraining is implemented
• Billing upon completion. Deposit may be required – we trust you like we want you to trust us!
• Customer referrals are highly desired, and satisfaction surveys and reviews are always welcome